Privacy Policy

Effective Date: January 16, 2026

Last Updated: February 7, 2026

At Reach Design LLC ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information in connection with our resume building and career document services (the "Service").

By creating an account or using the Service, you accept both this Privacy Policy and our Terms of Service.

1. Information We Collect

We collect only the information necessary to provide you with resume building and document creation services.

a. Account Data

  • Name
  • Email address
  • Password or authentication credentials
  • Account preferences

Note: Account information, including passwords and authentication credentials, is handled securely and processed only by trusted third-party authentication providers.

b. Billing & Payment Data

  • Billing name and address
  • Payment method details
  • Transaction history and subscription status

Note: We do not store full credit card numbers. Payment information is handled securely by trusted third-party payment providers.

c. User Content

  • Resume and CV information
  • Work history, education, skills, certifications, and qualifications
  • Professional summaries and career-related content
  • Documents you create using the Service

d. Support Communications

  • Information you provide when contacting customer support
  • Feedback, inquiries, or survey responses

e. Technical & Usage Data

  • IP address
  • Device type and browser information
  • Log data, timestamps, and usage patterns
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to operate and improve the Service, including to:

  • Create and manage user accounts
  • Generate resumes and professional documents
  • Process payments and manage subscriptions
  • Provide customer support and respond to inquiries
  • Improve and develop new features and services
  • Analyze usage patterns and service performance

3. Sharing and Disclosure of Information

We may share your information in the following circumstances:

a. Service Providers

We share information with trusted third-party vendors who assist us with:

  • Hosting and infrastructure
  • Payment processing
  • Email delivery and communications
  • Customer support

These providers are authorized to use your information only as necessary to perform services on our behalf and are contractually bound to maintain confidentiality and data protection.

b. Analytics Services

We use third-party analytics services to help us understand how users interact with the Service and to improve user experience:

  • Google Analytics: We use Google Analytics to collect and analyze information about Service usage, including page views, session duration, and user demographics. Google Analytics uses cookies and similar technologies. You can learn more about how Google uses data at policies.google.com/technologies/partner-sites and opt out by installing the Google Analytics opt-out browser add-on.
  • Microsoft Clarity: We use Microsoft Clarity to understand user behavior through session recordings and heatmaps. Microsoft Clarity collects information about how you interact with the Service, including mouse movements, clicks, and scrolling behavior. You can learn more about Microsoft Clarity's privacy practices at clarity.microsoft.com/terms.
  • Cloudflare Analytics: We use Cloudflare Analytics to monitor Service performance, security, and traffic patterns. Cloudflare processes technical information such as IP addresses and request data. You can learn more about Cloudflare's privacy practices at cloudflare.com/privacypolicy.

These analytics providers may collect and process data in accordance with their own privacy policies. We do not control these third-party technologies or their data practices.

c. Business Transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction, subject to applicable privacy protections.

We may disclose information if required to do so by law or in response to valid legal requests.

4. Your Content & Ownership

You retain full ownership of all content you create using the Service.

To operate and improve the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, and process your content solely for purposes of providing the Service to you.

This license ends when you delete your content or account, except where retention is required for legal or legitimate business purposes.

5. Data Retention & Deletion

You may request deletion of your account and associated personal data at any time by contacting us at [email protected].

Upon receiving a valid deletion request, we will delete your personal information immediately, except where retention is required by law or for legitimate legal purposes such as compliance with legal obligations, resolving disputes, or enforcing agreements.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access the personal information we hold about you
  • Correct or update your information
  • Request deletion of your personal data
  • Object to or restrict certain processing activities

Residents of certain jurisdictions, including California and the European Economic Area, may have additional rights under applicable privacy laws.

You may exercise your rights by contacting us at [email protected]. Please note that some features of the Service require certain data to function.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate users
  • Remember preferences
  • Analyze usage and improve the Service

Our analytics partners (Google Analytics, Microsoft Clarity, and Cloudflare Analytics) also use cookies and similar tracking technologies as described in Section 3(b) above.

You can control cookies through your browser settings, though disabling cookies may affect functionality. To opt out of specific analytics services, please refer to the links provided in Section 3(b).

9. Children's Privacy

The Service is not intended for individuals under the age of 18, and we do not knowingly collect personal information from anyone under 18 years of age.

10. Governing Law and Disputes

This Privacy Policy is governed by the laws of the State of Delaware. Any disputes arising from this Privacy Policy or our data practices will be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will update the "Last Updated" date and post the revised policy on this page. Continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Reach Design LLC

c/o Registered Agent

131 Continental Drive, Suite 305

Newark, DE 19713

Email: [email protected]